OUR POLICY INFO
What You Need to Know
We founded Bilawiny Skin with one principle in mind - providing an incredible shopping experience for our customers. We work hard to provide exceptional customer service and pride ourselves on never straying from our founding principles. Check out our store policies below and don’t hesitate to contact us if you have any questions or require further information.
Bilawiny Skin orders are packaged by myself and mailed from Murwillumbah Post Office, NSW, Australia.
You will receive email confirmation once the order has been packaged & mailed, this process usually takes up to 2 days from when the order is received.
Bilawiny Skin currently offers standard & express shipping.
A standard shipping cost of $9.95 (AUD) applies to all orders. Express Shipping is the alternative option, at a cost of $14.95 (AUD)
Australian Purchases; please allow 3-10 days for standard delivery, and 1-5 days for express, ETA’s dependant upon location.
Bilawiny Skin is closed on Saturdays, Sundays and Australian public holidays.
Australian Post do not deliver on Australian public holidays or weekends.
Shipping may take additional time during sale periods, holidays and extreme weather.
What type of information do we collect?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
How do we collect the information?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
Why do we collect such personal information?
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at .
Terms & Conditions
This website is owned and operated by Bilawiny Skin. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors Skincare. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.
When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.
The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.